Customer Support Lead
Harbor Logistics· recruited by Northline Talent
ManchesterHybridFull-time£38,000–£44,000 / yearCloses 10 November
Lead a team of eight agents across email, chat and phone. We want a young, energetic team player who keeps response times on target. You'll need to be a rockstar communicator and native English speaker. You'll run weekly QA reviews and own escalations. Must have a full driving licence.
How applications are assessed
Every application is checked against these published criteria. A person reviews every result and makes every decision.- Essential: 3+ years leading a customer support team
- Essential: Hands-on with Zendesk, Freshdesk or similar
- Eligibility: Right to work in the UK
- Preferred: B2B SaaS product support
- Preferred: Has run a QA or coaching programme